writing is all about detail, whether you are working on a poem, an academic paper or an advertisement.
Change is a complex and lengthy process, and big heroic acts need to be aided by smaller efforts — including those of copywriters.
Toxic, sexist humour.
“How do you hide a carton of cream from your husband? Just put it in the refrigerator, he’ll never find it!”
“Looks like my brother has got man flu,” and so on…
Are misandrist jokes funny? Yes, they sometimes make us laugh. Do they really balance the scale of social justice? We highly doubt that.
First of all, misandrist humour usually doesn’t target misogyny. It targets men. Even more so, it often targets men who want to be feminist allies.
Men who are supportive of their wives, sisters, daughters and friends. Men who are willing to unlearn misogyny and educate themselves about feminism.
We at Writitude believe in the power of humour. And precisely for this reason, we think that including humour in your copy is a serious decision. (One day, we’ll write a blog on this!)
When you decide to use humour in your copy to take on sexism, ask yourself whether the joke targets prejudice and stereotypes rather than men or women as a group.
Without disclosing the brand, try the joke on several people whose ethics you trust and ask them how they understood the gist of your remark.
If anyone from your focus group finds the joke uncomfortable, ask them how they would rephrase it to make it less sexist and more anti-sexist.
(Keep your pronouns in check)
We are convinced that resisting sexism is impossible without transgender awareness.
Misogyny and misandry not only target cisgender women and men — they target transwomen and transmen as well.
The same goes for non-binary people. Whether it’s aggressive mocking or passive ignoring, it is still discrimination.
Our stand on gender is pretty simple — everyone has a right to their own gender identity.
In most cases, we imply that our copy will be read by male, female and non-binary people simultaneously. This is why we will use the neutral “they” whenever possible.
If there are no neutral pronouns in your language, we advise you to use plurals whenever possible (“Clients can create accounts using their e-mail”).
We know this isn’t a perfect solution because plural forms are gendered in many languages.
However, when you use the plural in your writing (Clients), the reader will probably picture a multitude of clients of all genders, not an abstract male client, as would be the case with a singular noun.
(What about formal communication?)
In many cases (especially in conservative white-collar fields like banking and finance), gendered communication is often preferred to gender-neutral communication out of pure habit.
Oftentimes the only reason why a brand addresses its clients as “Dear Mr./Mrs.” instead of “Dear [First Name]” is not the management’s strictly binary views but the fact that the brand has not considered updating its communication patterns from several decades ago.
While high heels are no longer mandatory at even the most formal functions (finally!) and neckties seem to be going extinct, formal communication is also changing.
What was considered unacceptably chummy 30–20 years ago (like addressing the client or partner by their first name) is becoming the neutral norm in many societies.
Of course, the rules vary significantly from brand to brand but there is no doubt that the paradigm is shifting.
So, if you are working on a brand’s communication, feel free to question the necessity of addresses like “Dear Mr./Mrs.” and use gender-neutral greetings whenever possible.
Now, when a large part of the world population has accepted the sad historical truth of oppression and discrimination, we are trying to right this global wrong.
However, there is no right or wrong way as to how exactly this should be done – as long as we attempt to work together with a patient ear and empathic heart.
Still, the complex pattern of views and opinions regarding sex and gender can be confusing.
Should you strictly ban specific terms from communication or try to reclaim them by putting them in an empowering context?
Do you use “Latinxs” or “people of Hispanic origin”? And what about the much-debated terms like “menstruating persons” or “people with a uterus”?
On the one hand, these terms are more trans-friendly than “female-bodied”; on the other hand, they reduce one’s essence to a bodily function.
There are some practices on which there is no consensus. Some brands and individuals use them to demonstrate inclusivity and make everyone feel seen, while others find them unclear and sometimes even dehumanising.
While we cannot provide a recipe that fits everyone because every brand is different, we are sure that consistency is the key.
Depending on your target audience, goals and values, you may choose either an entirely gender-neutral or a gendered approach.
You may embrace the recently-created suffixes and terms in your language and use them in your content, or you may communicate inclusivity with more conventional means.
The sad truth is that you will never make everyone happy. No matter what approach you run with, some (hopefully, the majority of your audience) will like and support you, some will find you uninteresting, and some may resent you.
Brand communication is no different from real life in that aspect. We all have friends, as well as we all know people who don’t love us — it’s only normal.
However, your aim as a brand is to keep and grow your supportive audience. And to achieve this, you need integrity.
By switching between several approaches, you will alienate the audience who supported you initially and earn even more distrust in the eyes of those who did not like you in the first place.
Clear communications guidelines, backed by practical examples, will not only save you time and effort — they will help you keep your integrity and build a mutually rewarding relationship with your customers and partners.
So, be emphatic, be thoughtful, be consistent — and don’t forget to look at our inclusive language guide for more tips on bias-free brand communication. Together, we can make an effort that counts!